Return policy

Upon receiving your order, it is crucial to conduct a thorough inspection of the products. This step is essential to ensure their integrity. If any damage is found due to transportation, it is imperative to notify us within a maximum of three days after delivery. To do so, please provide us with clear and detailed photos of the damaged product, including its original packaging, to facilitate the claims process.

  1. Replacement of the product at our expense.
  2. A refund of the purchase amount if the product is no longer available in our inventory or if this alternative is more convenient for you.

Please note that any return of opened and/or used products is not eligible.

Finally, it is important to consider that the quality of food products can vary based on time and transportation conditions, factors that are unfortunately beyond our control.

We assure you of our commitment to providing you with quality products and exceptional customer service.